Student Handbook

Acknowledgement of Country

AgentPath Pty Ltd acknowledges the Traditional Custodians of the lands and waterways across Australia on which we live, work and deliver training. We pay our respects to Elders past and present, and recognise the continuing connection of Aboriginal and Torres Strait Islander peoples to Country, culture and community.

1. Welcome to AgentPath

AgentPath is a specialist registered training organisation dedicated to one thing: helping you become licence-ready for a real estate career. We are not a generalist training provider. We focus on real estate, with trainers who are active in the industry. That specificity is our advantage — and your benefit.

This handbook is your guide to studying with us. It explains what you can expect from AgentPath, what we expect from you, and the policies and procedures that protect your learning experience. If you have questions at any point, reach out at support@agentpath.com.au — we genuinely want you to succeed.

About AgentPath

AgentPath Pty Ltd is a registered training organisation, registered with the Australian Skills Quality Authority (ASQA). We deliver the Certificate IV in Real Estate Practice (CPP41419) — the qualification that meets the educational requirements for entry into real estate practice in Victoria, our launch state. Licensing and registration requirements are set by each state's regulator.

We are 100% online. Our learning management system lets you study anywhere, at any time, at your own pace. Our trainers and assessors are qualified professionals active in the real estate industry — they bring current, practical knowledge to every unit.

Our commitment to you

• Training from the CPP Property Services Training Package.
• Compliance with the Standards for RTOs 2025.
• Delivery by industry-active trainers and assessors.
• Support that is accessible and responsive to your needs.
• Transparency about fees, policies, and what our qualification can and cannot promise.

2. Your qualification

The Certificate IV in Real Estate Practice is a nationally accredited qualification under the CPP Property Services Training Package. In Victoria, it meets the educational requirements for obtaining a real estate agent's licence through Consumer Affairs Victoria. Equivalent state regulators apply in WA, NSW, the ACT and QLD.

Units of competency

Your qualification consists of 18 units — 5 core units and 13 electives. We have selected the electives to align with the agent's representative pathway in each state we operate in.

Core units

Elective units

Commercial electives — Western Australia only

Students enrolled in Western Australia complete the three commercial electives below in place of BSBTWK301, CPPREP4504 and CPPREP4506. All core units and the sales and property-management electives are the same as in other states.

Licensing

3. How online study works

Getting started

Your learning platform account is created as soon as you submit your enrolment form — you do not wait for it. Your first step inside the platform is the LLND check. Your 18 units open once that check has been reviewed.

Your learning materials

Each unit includes:

• Structured online learning content aligned to the unit of competency.
• Knowledge activities to check your understanding as you progress.
• Assessment tasks — a Knowledge Test and a Skills Test (see section 4).
• Industry case studies and practical scenarios in a real Australian real estate context.
• Diagrams and visual learning aids — process flows, decision trees and one-page reference visuals built for each unit.
• Direct links to current legislation and your state regulator's guidance.

Competency Calls

At the end of each of the four clusters of your course you attend a Competency Call with your assessor on Microsoft Teams — four calls in total: Cluster 1 (CPPREP4001–4005), Cluster 2 (sales, CPPREP4101–4105), Cluster 3 (property management, CPPREP4121–4125) and Cluster 4 (BSBTWK301, CPPREP4504 and CPPREP4506). You book each call from the last unit of the cluster.

The assessor asks you questions about the cluster you have just completed, in your own words, with a few follow-up questions to check depth. We verify your photo ID at the start of each call and the call is recorded — you consent to recording at enrolment. There is no need to study additional material. If you have understood the cluster content and your written assessments, you will be fine.

Pacing your study

CPP41419 is a 6–7 month program of self-paced content plus live online workshops and competency calls. The maximum enrolment duration is 24 months. We recommend:

• Setting a consistent weekly study schedule — up to 20 hours per week to complete within a typical six-to-seven-month timeframe (600 nominal hours).
• Completing units in the recommended sequence to build knowledge progressively.
• Contacting your trainer if you fall behind — we can help you get back on track.

Trainer and assessor support

You are not studying alone. Your trainers and assessors are available to answer questions, provide feedback and support your progress throughout your enrolment. Contact them through the platform's messaging system or by email. Typical response time is 2 business days.

Technical requirements

• A computer, laptop or tablet with a modern web browser.
• A reliable internet connection.
• A valid email address.
• A Unique Student Identifier — see section 5.

Studying safely at home

Take care of your wellbeing while you study online. Set up a comfortable workspace with good lighting and a chair that supports your back. Take regular breaks — five to ten minutes every hour helps your concentration and reduces eye strain. If you experience any pain or discomfort while studying, stop and seek advice from a health professional.

4. Assessment

Assessment at AgentPath is competency-based. To be awarded CPP41419 you must demonstrate competency in all 18 units. Assessment decisions are either Competent or Not Yet Competent — there are no grades or percentage marks.

Assessment types

• Task 1 — Knowledge Test. An open-book written assessment that tests your recall and understanding of the underlying knowledge for the unit.
• Task 2 — Skills Test. An applied scenario, report or practical task that tests your ability to apply that knowledge to realistic, state-specific situations, completing reference templates and reasoning through legislative or ethical judgement points.
• Competency Call. A recorded oral knowledge verification at the end of each cluster, with photo-ID verification. It confirms the work is your own and that you can explain and apply your answers.
• Some units also include a short live role-play as part of your Skills Test — for example marketing a property, a buyer or vendor conversation, delivering a client presentation, or a safety scenario. The role-play is observed by your assessor in the same recorded session as your Competency Call and is marked separately. You do not need to film yourself.

Assessment is open book. You may refer to your Learner Guide, current legislation and your own notes. This reflects the real workplace context: the competency being assessed is your ability to find, interpret and apply information, not to recall it from memory.

Submitting and resubmitting

All assessments are submitted through the learning platform. Your assessor provides written feedback within 3 business days of every submission — a brief confirmation when you are assessed Competent, and detailed criterion-linked feedback when an outcome is Not Yet Competent.

If you receive a Not Yet Competent outcome, the feedback identifies exactly what is needed. You are entitled to two resubmission attempts per assessment task at no additional charge. If you are still not successful after two resubmissions, we will discuss your options — including additional support or a third submission.

Academic integrity

All submitted work must reflect your own understanding and capability. Plagiarism, copying from another student, or submitting work that is not your own may result in a Not Yet Competent outcome and disciplinary action under our Academic Integrity Policy.

Keep your drafts and working for every assessment task — earlier versions of your answers, rough notes, calculations and the sources you used. Keep them until you complete or leave your qualification.

• Your assessor may ask to see them to confirm the work is your own — while marking, at your Competency Call, or when we validate our assessments.
• Some Skills Tests ask you to attach a draft, process notes or screenshots when you submit. The task instructions tell you which.
• Save your work as you go and keep a copy on your own computer or in cloud storage, not only in the platform.
• If you cannot provide them when asked, your assessor may ask you to explain your work in a short call before a result is given.

Use of AI tools

You may use AI tools to assist your learning — to understand concepts, research topics, or review your drafts. However:

• AI-generated content is not acceptable evidence of your competency, whether or not you disclose its use.
• Using AI to support your own work as a learning aid is permitted and encouraged — disclose any AI assistance you used.
• Assessment responses must reflect your own understanding and capability.
• Your trainer or assessor may ask you to verbally explain or verify your submitted responses. This is a standard quality-assurance measure, not an accusation of misconduct.

Our full Artificial Intelligence Use Policy is available on request.

Appeals

If you disagree with an assessment decision, you have the right to appeal.

1. Notify us in writing within 20 business days of receiving the outcome.
2. Explain the grounds for your appeal — for example procedural error or insufficient feedback.
3. We acknowledge your appeal within 2 business days and provide a determination within 20 business days of acknowledgement.
4. If you remain unsatisfied, you may escalate to ASQA or the relevant state ombudsman.

If you are not satisfied with the outcome of an appeal, you may request an independent review, carried out by an appropriately qualified and impartial person who is independent of AgentPath and was not involved in the original decision. For an assessment appeal that person holds the vocational competency and assessment credentials needed to review the decision. Independent review is provided at no cost, or at a low cost advised to you beforehand, and we will never charge a fee that makes independent review hard to reach. We give you a reasonable opportunity to put your case, document the outcome, and write to you with the decision and the reasons for it. Using this process does not stop you approaching an external body as well.

Certification

Once you are assessed as Competent in all 18 units we issue your Certificate IV in Real Estate Practice within 30 days, along with a Record of Results. Certificates are issued electronically and can be used to support your licence application to the relevant state regulator.

If you enrol in part of the qualification rather than the whole of it — the five-unit entry certificate in New South Wales or the ACT, the twelve units Queensland asks for, or either of the restricted Western Australian registrations — you receive a Statement of Attainment for the units you are assessed as Competent in, on the same 30-day basis and with the same Record of Results. A Statement of Attainment is nationally recognised and is the document those regulators ask for. It is not the Certificate IV, and the units credit towards it in full if you upgrade later.

5. Enrolment

Before you enrol

You must be 18 years of age or older at the date of enrolment. Before enrolling, please make sure you have:

• Read and understood this handbook in full.
• Reviewed the course fee, payment terms and refund policy.
• Obtained, or started obtaining, a Unique Student Identifier.
• Considered whether RPL or Credit Transfer may apply to your prior experience or qualifications.
• Contacted us if you have a disability, learning need, or require reasonable adjustments — Cale Morton, Director, is our first contact point for support arrangements.

Unique Student Identifier

Everyone enrolled in nationally accredited training in Australia must have a USI. It links your training records on the national register.

How enrolment works

1. You pay for your course. One payment, before you start. What each course costs is in section 6.
2. We email you your welcome pack. It contains everything you need to read before you start — this handbook, the Student Code of Conduct and our student policies — and a link to your enrolment form.
3. You complete the enrolment form — your details and your USI.
4. You sign your Student Handbook Acknowledgement, confirming you have read this handbook, that you understand your rights and obligations, and that you agree to comply with our policies and procedures.
5. Your learning platform account is created immediately. Your first step there is the LLND check — about 30 minutes.
6. A qualified trainer and assessor reviews your LLND result and talks it through with you, confirming the course is the right starting point and putting any support you need in place.
7. Your 18 units open and you begin with Unit 01.

Recognition of Prior Learning and Credit Transfer

If you have relevant prior experience, qualifications or skills, you may be eligible for RPL or Credit Transfer, which may reduce the number of units you need to complete.

• RPL — assessment of your existing skills and knowledge against unit requirements.
• Credit Transfer — recognition of a previously completed, equivalent unit from another ASQA-registered RTO.

Contact us before enrolment to discuss either. Both are free of charge — RPL is included in the course fee.

6. Fees, payment and refunds

Refunds

Our refund policy is consistent with the Enrolment Agreement you sign at the start of your enrolment.

To request a refund, email support@agentpath.com.au with your name, enrolment date and reason for withdrawal. Refunds are processed within 10 business days of approval.

Fee protection

We hold student fees in accordance with applicable legislative requirements. In the unlikely event that AgentPath ceases operations, students are notified in writing and receive a full refund of fees for training not delivered within 20 business days — or, where possible, transfer to another RTO at no additional cost so you can complete your qualification.

Deferral, suspension and withdrawal

7. Student support and wellbeing

Everything except trainer messaging reaches us at support@agentpath.com.au.

LLND support

We complete an LLND screen before you start to identify any support needs early. If support is needed we can refer you to appropriate services and will work with you to make the course accessible — without lowering the assessment standard.

Reasonable adjustments

If you have a disability, health condition or learning need that may affect your study, we can make reasonable adjustments. Examples include:

• Extended timeframes for assessment submissions.
• Alternative assessment formats, where the unit allows.
• Additional trainer support or check-ins.
• Plain-English contract walk-throughs or interpreter support.

Reasonable adjustments are agreed in writing before assessment commences and recorded in your learner file.

Access, equity and cultural safety

We are committed to fair access to training for all students, regardless of background, identity or circumstance, and comply with the Racial Discrimination Act 1975, Disability Discrimination Act 1992, Sex Discrimination Act 1984, Age Discrimination Act 2004 and equivalent state legislation. We provide a culturally safe learning environment for Aboriginal and Torres Strait Islander learners.

• 13YARN — 13 92 76
• Lifeline — 13 11 14
• 1800RESPECT — 1800 737 732

In an emergency, call 000.

8. Your rights and our policies

As an enrolled student you have rights protected under the Standards for RTOs 2025:

• Access training and assessment that meets the Standards for RTOs 2025.
• Receive clear information about your qualification, units and assessment requirements before and during enrolment.
• Be assessed fairly, consistently and without discrimination.
• Apply for RPL or Credit Transfer where relevant.
• Access support for language, literacy, numeracy and digital skills needs.
• Lodge a complaint or appeal an assessment decision through our formal process.
• Withdraw from your enrolment at any time, with refund entitlements as set out in section 6.
• Have your personal information handled in accordance with the Privacy Act 1988 (Cth).

Privacy and your personal information

We collect and hold personal information about you to manage your enrolment, deliver training and meet our regulatory obligations: your name, contact details and date of birth; your USI; your training records and assessment results; and AVETMISS data reported to NCVER. Your information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We will not share it with third parties except as required by law or with your consent. See our privacy policy.

AVETMISS reporting

We report all training activity to NCVER in line with AVETMISS requirements. This is a legislative obligation. Your training data appears on your national training record, accessible through your USI account at usi.gov.au.

Complaints and appeals

We handle all complaints and appeals fairly, efficiently and in a timely manner.

1. Contact us in writing at support@agentpath.com.au.
2. Describe the issue clearly and provide any relevant evidence.
3. We acknowledge your complaint within 2 business days.
4. We aim to resolve complaints within 20 business days of acknowledgement. If it takes longer, we write to you explaining why and keep you updated.

You may contact these external bodies at any time — before, during or after our internal process — at no cost:

• ASQA — asqa.gov.au
• Your state ombudsman or fair trading authority.
• National Training Complaints Hotline — 13 38 73

Where a complaint involves the CEO, it is escalated to Cale Morton, Director, for internal review. Where both directors are involved, we arrange an independent review by an appropriately qualified and impartial person independent of AgentPath. You can contact ASQA or the state ombudsman at any time, whether or not you use the independent review process.

Student conduct

We expect all students to engage with their studies honestly and respectfully. The following are not acceptable: plagiarism or academic dishonesty; submitting another person's work as your own; disrespectful or abusive communication with staff or other students; and providing false or misleading information during enrolment.

Breaches may result in a formal warning, suspension of platform access, or cancellation of enrolment. All conduct decisions can be appealed through our complaints process. The full expectations are set out in the Student Code of Conduct.

9. Regulatory information

Where the qualification is recognised

CPP41419 meets the educational requirement for the agent's representative role in each state where we deliver. Licensing decisions sit with the relevant state regulator.

10. Key contacts and resources

External resources

• ASQA — the national VET regulator
• usi.gov.au — create or manage your USI, and view your national training record
• Consumer Affairs Victoria — licensing information (VIC)
• NSW Fair Trading — licensing information (NSW)
• Access Canberra — licensing information (ACT)
• Office of Fair Trading Queensland — licensing information (QLD)
• Consumer Protection WA — licensing information (WA)

Glossary

ASQA

Australian Skills Quality Authority — the national regulator of VET providers in Australia.

AVETMISS

Australian Vocational Education and Training Management Information Statistical Standard — the national data standard for VET reporting.

Competent (C)

Outcome indicating you have demonstrated the required standard for a unit.

Not Yet Competent (NYC)

Outcome indicating you need to resubmit with additional evidence.

LLND

Language, literacy, numeracy and digital skills — the foundation skills required for study.

LMS

Learning management system — AgentPath uses eSkilled.

RPL

Recognition of Prior Learning — formal recognition of your existing skills and knowledge.

Credit Transfer

Recognition of a previously completed, equivalent unit from another ASQA-registered RTO.

USI

Unique Student Identifier — required by law before any AQF qualification can be issued.

Acknowledgement

All students sign the separate Student Handbook Acknowledgement, confirming that they have read this handbook in full, that they understand their rights and obligations as a student of AgentPath, and that they agree to comply with our policies and procedures. The signed form is filed in your student record.